Last Updated: May 14, 2024
At DXF DOWNLOAD, we understand that customer satisfaction is paramount, especially when it comes to digital downloads. This Refund Policy outlines the terms and conditions for requesting refunds for purchases made on our website.
1. Eligibility for Refunds
Customers may request refunds under the following conditions:
- Change of Mind: If a customer decides to cancel their order and requests a refund before downloading the purchased digital file, they are eligible for a refund. Please contact our customer support team within 30 day of purchase to initiate the refund process.
- Defective or Incorrect Products: If the digital download contains errors or inaccuracies, we will gladly provide a corrected version of the file. Customers must notify us of any issues within 30 day of purchase to receive a replacement file at no additional cost.
2. Refund Process
To request a refund or file replacement, please contact our customer support team at https://www.dxfdownload.com/support Provide the following information:
- Order Details: Include your order number and the date of purchase.
- Reason for Refund: Clearly explain the reason for your refund request or the issue with the digital download.
3. Refund Approval
Refunds and file replacements are subject to approval based on the eligibility criteria outlined above. We reserve the right to deny refund requests that do not meet these criteria or are submitted outside of the specified time frame.
4. Refund Method
If your refund request is approved or if a file replacement is provided, we will process the refund using the original payment method used for the purchase. Refunds may take 1-3 day to be processed and reflected in your account.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at https://www.dxfdownload.com/support Our customer support team is available to assist you with any inquiries regarding refunds or purchases.
By making a purchase on our website, you agree to comply with the terms and conditions of this Refund Policy.